Application Alert
Skype for Business integration to Office 365
Wednesday, Jul 19, 2017 • 8:27 AM • joreily
We are enhancing Skype for Business integration to Office 365 on 07/20/2017 at 1800 - 07/20/2017 1815. There is no expected client impact from this change in allowing 2 factor authentication between Skype for Business and Office 365.
Information Services Telecommunication Request Process Changes
Wednesday, Jul 19, 2017 • 8:26 AM • joreily
Beginning Monday, July 24, in an effort to allow more visibility, awareness and transparency to telephone charges a new process will be implemented to process requests for telecommunication services including:
- Phones
- Voicemail
- Fax lines
- Credit Card machines
- Network data jacks
- Cable pulls
- Data Jack Activations
Starting July 24, the telecommunication request process will move from a manual, paper estimate to an electronic estimate. The requestor will need to provide the name of the departmental financial "signature authority" to the IS Service Desk when making the initial request. A Voice Operations representative will work with the requestor to develop the telecommunications request and submit it for approval. An email notification will then be sent to the departmental financial approver(s) for review, approval and identifying the proper FRS/CFS accounts for the telecom request. This process will take place in a new telecommunication request tracking system called CommIT (commit.utmb.edu). Email notifications and reminders will be sent to the requestor and approver accordingly.
The requests will continue to be originated using the same processes as today, by emailing ishelp@utmb.edu, or calling the Information Services - Service Desk at 409-772-5200.
Information Services Voice Operations will be communicating these process changes to each requestor for the first few months. In addition, a “HOW-TO” website will be available to reference and will be included on all approval request emails.
If you have any questions please contact one of the people below:
Joe Castorina, Manager, Information Services Voice Operations, jocastor@utmb.edu
Brian Grimm, Associate Director, Information Services Voice Operations, bgrimm@utmb.edu
UTMB Video Conference Systems (Polycom) Scheduled Maintenance
Tuesday, Jul 18, 2017 • 10:25 AM • joreily
Information Services Video Operations will be performing system maintenance on the UTMB Video Conference Systems (Polycom) beginning at 8pm on Friday July 21, through Sunday July 23 at 8pm. During this time video conference (Polycom) equipment may experience intermittent outages and be unable to make or receive calls. If your video conference (Polycom) system uses the UTMB Polycom directory, your system will be impacted. Please be sure all video conference (Polycom) systems are powered ON. If you have any questions on Monday morning, July 23, please call the Service Desk at extension
25200 (or 409-772-5201 or 888-898-2401) and you will be transferred to Video Operations for immediately assistance.